EnoXAI doesn't just retrieve information. It performs customer service operations in real time, securely and accurately.
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Order Status & Details
Look up live order status and provide complete order information instantly — no agent needed.
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Cancellation Requests
Accept and process order cancellation requests directly within the chat flow.
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Delivery Incident Check
Identify orders flagged with delivery incidents and surface them for the customer proactively.
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Invoice Resend
Resend lost or missing invoices to the customer's registered email on request.
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Address Lookup & Update
Show current shipping address and update it upon request where order status permits.
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Return Management
Create new return requests and check the status of existing ones — fully automated.
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Coupon Validation
Validate discount and coupon codes in real time so customers know exactly what they're getting.
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Support Ticket Creation
Escalate complex issues by raising support tickets directly, with full context passed to human agents.
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Live Product Search and Image Search
Search the Enorsia product catalogue in real time based on customer descriptions, with category links.